Bilingual Team Lead - Collections (El Paso) jobs in United States
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Progressive Leasing ยท 1 month ago

Bilingual Team Lead - Collections (El Paso)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. They are currently hiring a Bilingual Team Lead - Collections to mentor and motivate team members while ensuring exceptional customer experiences and achieving performance goals.

Financial ServicesInsurance

Responsibilities

Train team members on effective customer interaction methods
Examine team behavior and practices to provide constructive feedback and direction
Motivate team members to achieve desired results
Ensure that service levels consistently exceed expectations for the team
Handle inbound and outbound calls
Work with Progressive Customers and provide exceptional customer experiences
Manage and accurately document account details
Work with Supervisor to set weekly/monthly goals with the team
Responsible for agent growth and development
Act as the first primary responder to questions from team

Qualification

Collections experienceBilingual (English/Spanish)Microsoft Office SuiteLeadership experienceCoachingDebt collection lawsCommunication skillsInterpersonal skillsMentoring

Required

Fluency in both English and Spanish required
Collections experience required
Ability to work weekdays, 11:30AM-8:00PM MST, plus Saturdays
Excellent communication skills, both written and verbal
Strong interpersonal skills with the proven ability to interact confidently and professionally with Customers
Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)
Proven ability to coach and mentor others
General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

Preferred

Previous leadership experience a plus

Company

Progressive Leasing

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Progressive Leasing provides a unique NO CREDIT NEEDED lease purchase option tailor-made for both the wireless carrier and customers.
dateFounded in 1999
location
Draper, Utah, USA
people-size1001-5000 employees
web-link
https://progleasing.com/

Funding

Current Stage
Late Stage

Leadership Team

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Connie Washington MBA, MSML, SPHR, SHRM-SCP
Vice President People Partners and DEI
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Kevin Nichols
Vice President, Strategic Planning & Partnerships
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Recent News

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Company data provided by crunchbase