Santa Barbara Zoo · 4 days ago
Event Host - Seasonal
Santa Barbara, CA
Part-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrSanta Barbara Zoo is hiring an Event Host to oversee private and public events, ensuring smooth operations and guest satisfaction while promoting their commitment to conservation and education. The role involves coordinating event logistics, managing guest relations, and ensuring a safe and enjoyable experience for all attendees.
Museums & Institutions
No H1B
Responsibilities
Arrives on time for scheduled shift, professionally dressed and ready to begin work
Maintains a professional appearance and composure at all times, as a representative of the Zoo
Prepares electric cart(s) for service, and operates cart according to Zoo policies and safety standards
Inspects and prepares the Hilltop area, restrooms, and other event sites upon arrival. Helps with event setup as needed
Sets up front gate private event check-in area, and prepares to greet vendors and event guests
Escorts all deliveries and service providers from the entrance gate to the event site, and out to the parking lot when they are through
Sets up for guests’ arrival at the front gate, and performs a count once guests have arrived
Answer questions and direct guests as needed
Collaborates with Zoo Catering Services (ZCS) and other service providers on a frequent basis to ensure their needs are being met, and that Zoo policies and protocols are being adhered to
Spot checks cleanliness of restrooms and cleans up as needed. Acts as lead for bathroom maintenance for all after-hour events
Ensures proper and timely cleanup of all areas used by the client and service providers
Manages the flow of traffic to and from the event site area in conjunction with the other Event Host(s) on duty and the front gate staff, as necessary
Inspects property at the end of the event for damage, lost items, and other discrepancies. Reports any discrepancies to the Event Coordinator
Fills out the Event Evaluation Form of the event at the end of each event that details the event, and any problems that arose during the event
Submits an event report to the Events Coordinator at the end of every evening event
Maintains order and ensures adherence to safety rules/protocols
Handles emergency situations in a professional manner and according to Zoo policy and protocols
Occasional collateral office duties, as required
Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
Ensures that Zoo rules, policies, and protocols are being adhered to by all concerned
Applies and exemplifies 'green' (sustainable) practices whenever possible
Attends all events-specific safety and operation training
Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
Associates with guests to assist and share information
Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
Applies and exemplifies 'green' (sustainable) practices whenever possible
Qualification
Required
Customer service experience preferred
At least 18 years of age
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
Ability to maintain a diligent, friendly, and professional demeanor
Attention to details
Team oriented
Effective oral communication skills
Ability to effectively problem solve
Ability to follow oral and written direction
Ability to exercise safe work habits
Ability to simultaneously assist and interact with guests, while overseeing the event
Must be enthusiastic, outgoing and personable
Requires the ability to access all areas of the facility
Must be able to climb stairs and stand/walk for up to two continuous hours
Involves walking out-of-doors in all weather conditions (climate in Santa Barbara is mild)
Regularly lifts and carries objects weighing up to 20 lbs
Occasionally lifts and carries objects weighing up to 50 lbs
Benefits
Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
Access to the Collabornation learning platform, professional development, and lunch & learn opportunities
Company
Santa Barbara Zoo
The Santa Barbara Zoo is dedicated to the preservation, conservation and enhancement of the natural world and its living treasures through education, research and recreation.
Founded in 1963
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron M.
Chief Operating Officer
Company data provided by crunchbase