Mass General Brigham · 1 day ago
Senior Practice Assistant
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$18.99/hr - $27.17/hr
3+ years expMass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Senior Practice Assistant performs both administrative and clinical functions to support efficient clinical service operations, including scheduling appointments and managing patient records.
Health CareHome Health CareMedical
Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Assist callers with routine inquiries and schedule appointments
Process patient billing forms and scan documents to patient medical record/LMR
Acts as "Super User" for scheduling, registration and billing systems
Provides assistance and training to others in these areas
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
Provides functional guidance to Office and Practice Assistants
In conjunction with Supervisor oversees daily activities of practice staff
May be required to accept co-payments
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
Qualification
Required
High school diploma or GED is required
Office experience of 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
Managing one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to proofread and edit written documents
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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