Mass General Brigham · 3 days ago
Client Services Representative/MLA2
Salem, MA
Full-time
Onsite
Entry Level
1+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Client Services Representative to manage incoming and outgoing telephone calls, assist patients and clinicians with inquiries, and provide clerical support in a laboratory setting.
Health CareHome Health CareMedical
Responsibilities
Follows proper telephone etiquette for answering incoming and outgoing telephone calls
Answers all telephone calls in a timely manner
Identifies self by name and department when answering incoming telephone calls
Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer
Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected
Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry
Carefully documents all Client Calls in the Beaker making sure to have accurate documentation
Is careful to assign to the appropriate department pertaining to the call
Monitors the follow-up list per Laboratory protocol
Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider
Ensure all calls are properly documented in accordance with established protocols
Faxes or calls as requested
Print nursing home labels
Print nursing home requisitions
Enter safety events into our RL system
Cover specimen processing as needed
Cover home care outreach as needed
Utilize Faxcom to index and file electronically received lab orders
Scan and transcribe paper orders into Epic
Qualification
Required
High School diploma or GED required
1-2 years required previous lab, health care, customer service
Preferred
Laboratory Requires intense attention and concentration
Ability to handle several processes concurrently
Ability to deal with a wide range of personalities
Basic computer skills
Previous laboratory experience strongly preferred: Hands-on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols
Previous laboratory experience strongly preferred as a Medical Lab Assistant, Phlebotomist, or Client Services Representative
Medical Terminology certification strongly preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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