Flowable · 2 days ago
Customer Service Team Leader
Faircross Parade (537)
Full-time
Onsite
Mid Level
£13.90/hr - £13.90/hrFlowable is a dynamic company in the retail betting industry, and they are seeking a Customer Service Team Leader to ensure outstanding customer experiences in their shops. The role involves engaging with customers, promoting products, and maintaining shop standards while overseeing operations in the absence of the Shop Manager.
Artificial Intelligence (AI)Business Process Automation (BPA)Developer ToolsEnterprise SoftwareIndustrialInformation ServicesInformation TechnologyMobilePaaSSoftware
Responsibilities
Engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere
Exceed customer's expectations, building effective relationships with customers
Create a warm and positive environment which customers love to be in
Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintain excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapt to different situations while remaining customer-focused
Fulfill social responsibility duties by adhering to established guidelines and regulations
Qualification
Required
Proactive and motivated individual
Passionate about achieving results
Ability to meet shop goals and targets
Excellent customer service skills
Ability to build effective relationships with customers
Ability to create a warm and positive environment
Ability to clearly communicate answers to customer queries
Ability to inform customers about latest promotions
Ability to assist customers to place bets through various channels
Ability to maintain excellent shop presentation standards
Ability to ensure smooth functioning of the shop in absence of the Shop Manager
Ability to adapt to different situations while remaining customer-focused
Ability to fulfill social responsibility duties by adhering to established guidelines and regulations
Benefits
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers
Company
Flowable
Flowable provides Open Source, Low Code, Intelligent Business Process Automation solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Micha Kiener
CTO
Paul Holmes-Higgin
Chief Product Officer
Recent News
Morningstar.com
2025-11-19
Company data provided by crunchbase