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LONG Building Technologies · 3 days ago

Security Technician

Juneau, AK

Full-time

Onsite

Entry, Mid Level

$28/hr - $48/hr

2+ years exp

LONG Building Technologies is a leading provider of HVAC equipment and contracting services, serving commercial clients. They are seeking a Security Technician responsible for installing, maintaining, troubleshooting, and repairing security systems in various environments while providing excellent customer service and mentoring junior technicians.

Building MaterialElectronicsHardwareHeating Ventilation and Air Conditioning (HVAC)ManufacturingReal Estate

Responsibilities

Complete daily Time & Materials (T&M) work orders, leveraging industry expertise to troubleshoot system issues and implement solutions that meet both client satisfaction and LONG Standards

Accurately document completed work and submit time entries daily through the relevant software

Perform routine preventative maintenance and inspections of systems, including tasks such as cleaning, replacing parts, updating software, and optimizing systems to prevent failures. Inspect for physical damage, wear, and signs of degradation

Communicate effectively with customers, addressing inquiries, providing technical guidance, and resolving issues

Educate system users on proper operation and maintenance of products and systems

Advise customers on necessary replacements or critical repairs for maintaining equipment functionality

Troubleshoot IP networks to ensure ongoing system performance

Proficient in installing and servicing electronic door hardware

Assist in developing quotes, including time and materials estimates, for small projects or system upgrades

Provide input for updating drawings and maintaining equipment records, including submitting redlined documents to application engineers for as-built documentation

On-call work may be required on an as needed basis

Other duties as assigned

Qualification

Access control systemsVideo surveillanceAlarm systemsLow-voltage wiringTroubleshootingMechanical plans interpretationCustomer service orientationAnalytical skillsEffective communicationSelf-motivated learningTime managementTeam collaboration

Required

High School Diploma or GED equivalent

2+ years of experience in field operations, including troubleshooting

Ability to legally operate a company vehicle

Proficient in access control systems, video surveillance, alarm systems, low-voltage wiring, and construction processes

Strong aptitude for computers and/or mechanical equipment, with a self-motivated drive to learn and expand knowledge across various systems

Excellent analytical skills for resolving software and system integration issues

Ability to read and interpret mechanical plans and specifications

Capable of managing multiple tasks independently, with a strong sense of responsibility and accountability

Strong customer service orientation combined with analytical problem-solving abilities

Effective written and verbal communication skills

Ability to legally operate a motor vehicle

Preferred

Associate degree in computer/electronic technical and 1 years' experience in security system installation and maintenance or 3-5 experience in security system installation and maintenance

Relevant certifications in security systems (e.g., NICET, BICSI) preferred

Knowledge of LONG's operations, procedures, and infrastructure, as it pertains to construction operations