ConsultNet Technology Services and Solutions ยท 1 month ago
IT Service Delivery Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$140K/yr - $160K/yrConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions, celebrating over 25 years of partnership with a diverse client base. They are seeking an IT Service Delivery Manager to manage key IT initiatives, oversee service delivery operations, and ensure effective communication with business stakeholders.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Manage end-to-end service delivery operations to ensure they are executed effectively and efficiently
Regularly communicate with business stakeholders to understand their needs, keep them informed on progress, and address any concerns or issues
Oversee the service delivery budget, ensuring projects and services are delivered within financial constraints
Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality
Serve as an escalation point for service-related problems and work with internal teams to resolve them in a timely and effective manner
Oversee non-enterprise projects from start to finish, tracking progress, managing resources, and resolving any problems in accordance with enterprise defined PMO framework
Provide support to IT technical staff for small project initiatives to ensure appropriate artifact management is created and retained
Attend key project meetings (where necessary) to better understand project status and take meeting minutes
Collect, analyze, and summarize project information and trends as needed create project status reports
Assist with the planning of initiatives as part of the bank's annual budget and prioritization process
Other duties as needed or assigned by Manager
Qualification
Required
Manage end-to-end service delivery operations to ensure they are executed effectively and efficiently
Regularly communicate with business stakeholders to understand their needs, keep them informed on progress, and address any concerns or issues
Oversee the service delivery budget, ensuring projects and services are delivered within financial constraints
Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality
Serve as an escalation point for service-related problems and work with internal teams to resolve them in a timely and effective manner
Oversee non-enterprise projects from start to finish, tracking progress, managing resources, and resolving any problems in accordance with enterprise defined PMO framework
Provide support to IT technical staff for small project initiatives to ensure appropriate artifact management is created and retained
Attend key project meetings (where necessary) to better understand project status and take meeting minutes
Collect, analyze, and summarize project information and trends as needed create project status reports
Assist with the planning of initiatives as part of the bank's annual budget and prioritization process
Other duties as needed or assigned by Manager
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
Founded in 1996
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase