Optima, Inc. · 3 days ago
Resident Relations Manager
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
2+ years expOptima, Inc. is a design-driven real estate development firm with over 40 years of experience in creating luxury residential communities. The Resident Relations Manager will lead the property management team, focusing on delivering exceptional customer service and managing operations to enhance resident satisfaction and retention.
Professional ServicesProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Assist in leading the daily activities of the team, including administrative, concierge and maintenance resources, to ensure the team is engaged and achieving performance goals
Responsible for ensuring concierge-level move in and move out experiences for residents
Oversee and ensure KPI (retention, online reviews, resident satisfaction) goals are met and reported on time
Effectively handle resident issues and resolve in an optimum manner. Track and report to management
Manage the on-site programs to ensure compliance including renter insurance certificates, resident app, parking, amenity reservations, virtual concierge and more
Work collaboratively with the General Manager, Business, as well as Leadership, and the entire team
Continued management and development of team through leadership, coaching and mentorship
Ensure that each team member is meeting their assigned goals and reporting in a timely manner
Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue and promotes a positive reputation
Assist with writing newsletter and flyers for resident events and information
Take ownership of your community by continuously walking, monitoring, and correcting issues that are identified, either yourself or with your team
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager
Assist in ensuring that all Optima policies and procedures are being followed
Develop and implement initiatives for the property and team to further enhance resident satisfaction, and the property’s performance and reputation
Qualification
Required
Must have a high school diploma or equivalent
2-3 years of on-site property management experience (luxury apartment community experience preferred)
Intermediate level or above, experience and knowledge of Excel
Experience leading a small to medium team with success as a coach, leader and mentor
Must have experience in Yardi Voyager7 and either Rent Café Site Manager, or Pay Scan, as well as Microsoft Office Suite
Preferred
Effective at setting priorities and managing competing demands
A competitive spirit balanced with superior judgment and discretion
Willingness to do the right thing even when it is hard
Warm, friendly, and service-oriented mind set
Goal oriented with the belief that there is a solution to every problem
Seeks continuous improvement
Superior written and verbal communications skills
Aptitude to work independently and as a team member
A reliable, responsive, and positive work ethic
Benefits
Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all our team members.
Company
Optima, Inc.
Optima, Inc. is a privately-held, design-driven real estate development firm with offices in Illinois and Arizona.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eileen Hovey
Vice President & Co-founder
Shelby Blomberg Vukic
Executive Assistant to CEO
Recent News
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