Nymbus · 1 day ago
Fraud Investigator
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expNymbus is a high growth fintech company that enables financial institutions to transform their capabilities in the digital finance world. The Fraud Investigator plays a critical role in protecting clients' financial assets by leading investigations into complex fraud cases, analyzing transactional data, and collaborating with internal teams and clients to ensure timely resolution.
BankingFinancial ServicesFinTech
Responsibilities
Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution
Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies
Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions
Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents
Work with clients to provide investigative updates, final case reports, and recommended preventive measures
Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases
Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures
Draft, update, and maintain fraud investigation procedures and best practices documentation
Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members
Track and report investigation metrics for client review
Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective
Provide training and mentorship to Fraud Analysts on investigative techniques and case handling
Qualification
Required
Associates degree in Business, Criminal Justice, Finance, or a related field preferred
Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment
Proven track record managing complex investigations from initiation to resolution
Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis
Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends
Strong understanding of banking operations, payment systems, and relevant regulations
Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences
Proven analytical, research, and problem-solving skills, with a detail-oriented mindset
Ability to work independently on complex assignments while collaborating effectively with cross-functional teams
Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills
Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment
Preferred
Fraud certification (CFE, CFCI, or equivalent) strongly preferred
Benefits
Annual Cash Bonus and Equity Options commensurate with the role level and experience
100% Fully Remote
Robust 401(k) plan with company match
Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
Flexible Paid Time Off
Company
Nymbus
NYMBUS is a provider of banking technology solutions for financial institutions to innovate and grow.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$199.42MKey Investors
Gesa Credit UnionInsight PartnersReseda Group
2024-08-14Undisclosed
2023-05-25Series D· $70M
2023-03-09Series Unknown· $8M
Leadership Team
Jeffery Kendall
Chairman & CEO
Jeffrey Fonda
Chief Financial Officer
Recent News
Morningstar.com
2025-10-16
2025-09-26
Company data provided by crunchbase