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JetBlue · 2 days ago

Director Technology Cloud & Infra Srvcs

New York, NY

Full-time

Onsite

Director/Executive

$160K/yr - $250K/yr

7+ years exp

JetBlue is seeking a Director of Technology Cloud and Infrastructure Services to support the development and execution of their technology strategy. The role focuses on ensuring the reliability, scalability, security, and modernization of JetBlue's infrastructure while fostering a culture of innovation and continuous improvement.

Air TransportationTransportation

No H1B

Responsibilities

Lead the modernization and automation of infrastructure using Infrastructure as Code (IaC) frameworks (e.g., Terraform, CloudFormation, Ansible) to improve scalability, consistency, and deployment velocity

Oversee the design and operations of JetBlue’s cloud, hybrid, and on-prem environments to support business agility and innovation

Define and implement SLA- and KPI-based operational frameworks, ensuring performance and reliability are measurable and continuously improved

Support the evolution of digital workplace technology, enhancing productivity and collaboration for Crewmembers through modern tools and integrated platforms

Partner with Finance, Procurement, and Legal to negotiate technology contracts, manage vendor relationships, and optimize total cost of ownership (TCO)

Establish governance and metrics for service delivery, availability, and performance across internal and external service providers

Foster a customer-focused culture within infrastructure teams, emphasizing partnership, responsiveness, and reliability in support of other technology and business units

Drive continuous improvement in efficiency, standardization, and automation to increase the effectiveness of JetBlue’s infrastructure services as a technology provider

Collaborate with Security and Compliance teams to integrate secure-by-design practices, ensuring infrastructure resilience and regulatory alignment

Champion the use of automation and self-service to improve operational efficiency and reduce manual intervention

Enable observability and proactive issue resolution by leveraging AI-driven monitoring and analytics tools

Provide strategic input into the long-term cloud migration and optimization roadmap, balancing innovation with operational stability

Lead, mentor, and develop a high-performing team, fostering technical growth, innovation, and succession readiness

Partner cross-functionally with enterprise architects, business unit leaders, and program management teams to prioritize and deliver key initiatives

Serve as a thought leader on technology modernization trends, helping guide JetBlue’s overall digital transformation journey

Other duties as assigned

Qualification

Infrastructure as CodeCloud architectureVendor managementDigital workplace technologyOperational frameworksBusiness partner managementTeam leadershipContinuous improvementTechnical expertiseNegotiation skillsCustomer focus

Required

Bachelor's Degree in a relevant discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Seven (7) years of leadership experience

Seven (7) years of experience delivering large scale projects; Technology projects

Knowledge of desktop software, infrastructure support, type wiring, networks, server type applications and tools for software; preferred

Knowledge of Technology Infrastructure, including service desks, network, desktop support, Technology security, data center, and voice network; preferred

Knowledge in business partner management preferred experience with Verizon

Available for frequent overnight travel (up to 50%)

Managing a budget

Managing a team over a broad region

Leading a customer-focused area of the Technology department

Managing in an operations environment

Managing Service Level Agreements

Demonstrating strong Business Partner negotiation and resolution skills

Able to work flexible hours and be available for emergency response on short notice

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred

Ten (10) years of leadership experience

Ten (10) years of experience delivering large scale projects, preferably technology projects

Benefits

Performance bonuses

Restricted stock units

Access to healthcare benefits

A 401(k) plan and company match

Crewmember stock purchase plan

Short-term and long-term disability coverage

Basic life insurance

Free space available travel on JetBlue

And more

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees