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Wells Fargo · 1 day ago

Customer Resolution Representative - Estate Care Center

West Des Moines, IA

Full-time

Hybrid

Entry Level

2+ years exp

Wells Fargo is seeking a Customer Resolution Representative as part of Consumer and Small Business Banking Operation. The role involves supporting customers with inquiries and complaints regarding financial products and services, resolving client issues, and ensuring compliance with internal company standards.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Support internal and external customers with inquiries and complaints regarding financial products and services

Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online

Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards

Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals

Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action

Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Qualification

Financial Services experienceCall Center experienceLegal document interpretationAnalytical skillsCommunication skillsCustomer service skillsProblem-solving skillsTeamworkAttention to detailAdaptability

Required

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education