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USI Insurance Services · 1 day ago

Commercial Lines Claims Team Leader

Seattle, WA

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $165K/yr

10+ years exp

USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, and they are seeking a Commercial Lines Claims Team Leader to manage their Commercial Lines Claims department. The role involves overseeing a team, navigating complex claims, and partnering with sales and service teams to enhance client retention and new business efforts.

Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management

Growth Opportunities

Responsibilities

Full-cycle management, development, and training of assigned Commercial Lines Claims Management team

Prepare periodic reports for executive management. Perform quality audits when necessary

Navigate staff and clients through complex claims including Employment Practices Liability (EPL), Directors & Officers (D&O) and Errors & Omissions (E&O)

Actively partner with regional sales and service teams on retention and new business efforts

Remain current with Carrier and TPA service and technology capabilities, industry trends, development around key case law, and industry claims solutions

Conduct claim reviews in conjunction with service plan. Monitor and measure financial impact of USI reviews and communicate results to client

Negotiate with carriers to develop special account instructions

Analyze loss trends and business issues. Tailor service plan to address adverse trends and mitigate claim duration, severity and costs using claims management solutions

Advocate on behalf of clients on claim denials, reservation of rights, negotiating optimal coverage position

Assist client with evaluation and reporting of complex claims

Review reserving accuracy on specific claims

Develop action plan and assist with resolution of complex, high exposure or high-profile claims

Provide guidance on litigation management and medical management solutions

Partner with risk control and analytics/placement team to identify loss trends and develop a comprehensive program focused on reducing total cost of risk

Contribute insights and client solutions in USI team huddle meetings

Evaluate third-party administrators (TPAs) and install TPA or carrier alongside client

Qualification

Claims administrationCommercial lines coverageLeadership skillsProperty & Casualty licenseLoss forecastingMicrosoft Office expertiseWritten communicationVerbal communication

Required

10+ years in a claims administration role for a Commercial Lines agency required

Strong leadership skills. Ability to foster a functioning team environment

Detailed understanding of multiple lines of commercial lines coverage (generally workers compensation, liability and property or marine & energy). Claims expertise in at least one line

Comfortable with internet-based programs and expertise in Microsoft Office products

Strong understanding of loss forecasting, experience mods, reserve analysis, collateral, etc

Strong written and verbal communication skills. Must effectively deliver messages to C-suite