MFS Investment Management ยท 5 days ago
Manager - Platform Support
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $154K/yr
6+ years expMFS Investment Management is dedicated to achieving better outcomes through collaboration and support. The Manager of Platform Support is responsible for overseeing L1/L2 support teams and ensuring IT systems operate reliably and efficiently, while also promoting continuous improvement and maintaining compliance with standards.
EducationHigher EducationVenture Capital
Responsibilities
Manage day-to-day operations for L1/L2 support teams, enterprise job scheduling, workload automation, incident/problem/change management, and IT production support
Adapt departmental plans and priorities to address operational needs and resource availability
Provide direction and guidance to a team of professional staff; manage performance and support career growth
Foster accountability and teamwork within the department
Solve complex technical and operational issues by applying specialized knowledge
Act as the first point of escalation for incidents and service issues
Partner with IT infrastructure, cybersecurity, development, and business teams to support effective service delivery
Contribute to cross-functional projects by providing expertise in platform support
Ensure compliance with internal policies, regulatory standards, and audit requirements
Support disaster recovery and business continuity activities, including testing
Monitor vendor performance and ensure SLAs are met
Collaborate with external partners to maintain effective operations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
6-8+ years of experience in enterprise IT and incident/problem/change management and platform support or operations, including 4+ years of people leadership
Hands-on experience with enterprise scheduling systems (e.g., Control-M, AutoSys, Tidal)
Strong technical expertise in IT operations and service management processes
Experience with AI and machine learning technologies, including their application in IT operations and support (such as Robotic Process Automation (RPA), AI-Driven Monitoring Tools, and Predictive Analytics)
Proficiency in data analysis and the use of AI tools to drive operational efficiencies and predictive maintenance
Understanding of AI-driven automation and its integration into existing IT processes
Proven ability to manage teams and achieve performance goals
Strong communication, collaboration, and problem-solving skills
Preferred
Master's degree in Computer Science, Information Technology, or related field
Experience in managing support operations for Investment Management companies
Benefits
MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
Education Assistance: Tuition reimbursement up to $8,000 annually
Education Assistance: Access to discounted tutors and college coaches
Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps
Company
MFS Investment Management
Massachusetts Financial Services Company is a privately owned investment manager. The firm also provides retirement planning, college It is a sub-organization of Sun Life U.S..
1001-5000 employees
H1B Sponsorship
MFS Investment Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (4)
2022 (1)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown1982-01-01Acquired
Leadership Team
Barnaby Weiner
Head of Sustainability and Stewardship
Recent News
2025-11-03
MarketScreener
2025-11-03
Company data provided by crunchbase