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Holafly · 1 day ago

Customer Support Specialist - APAC -English speaking

United States

Full-time

Remote

Mid Level

Holafly is a high-growth scale-up revolutionizing how travelers connect to the internet abroad. As a Customer Support Specialist, you will be the first point of contact for travelers, assisting them through various communication channels to ensure a positive experience and resolve inquiries efficiently.

Tourism

Responsibilities

Handle inquiries, troubleshoot issues, and resolve complaints related to our products and services efficiently

Serve as the first point of contact for Holafly customers via chat, email, video calls, and other communication channels

Deliver responsive, resolutive and empathetic support to ensure a positive customer experience

Process orders, refunds, forms, applications, and customer requests accurately and promptly

Maintain detailed records of customer interactions, transactions, feedback, and complaints

Stay up-to-date with Holafly’s products, services, features, and updates to provide accurate information

Collaborate openly with internal teams and business operations to optimize workflows and enhance customer support processes

Build trust-based relationships with customers to foster loyalty and engagement

Manage high volumes of customer interactions, including multilingual support when needed

Participate in ongoing training programs to improve product knowledge, processes, and customer support skills

Meet performance targets of customer satisfaction, first contact resolution and high quality in every interaction in a fast-paced, dynamic environment

Qualification

Customer service experienceCommunication skillsMultilingual supportCRM systems knowledgeEmpathyProactive attitudeActive listeningDetail orientedAdaptabilityFlexibilityClear written communication