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HOLY · 1 week ago

Customer Service Agent - Poland (m/f/d)

United States

Full-time

Remote

Mid Level

HOLY is a rapidly growing consumer brand in the soft drink industry, known for its powdered drinks. The Customer Service Agent will be the first point of contact for customers, addressing inquiries and ensuring feedback is communicated internally to enhance service quality.

Food & Beverages

Responsibilities

First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers. When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations

Internal team communication: You are the voice for our customers within the company and ensure that our customers' feedback is communicated to the team internally. This enables us to continuously optimize our service. After all, nobody knows our customers' wishes and suggestions better than our customer service team

Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience