IBM · 1 day ago
Entry Level Technical Support Engineer - Cloudability
United States
Full-time
Remote
New Grad, Entry LevelIBM is seeking individuals passionate about technology to provide complex support services for their SaaS solutions. This role involves working closely with customers to deliver break-fix support, operational maintenance, and premium support services, playing a crucial part in the long-term success of IBM Cloudability's customer relationships.
Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware
Responsibilities
Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion
Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc…)
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
Collaborate with other departments in the company to achieve customer satisfaction
Qualification
Required
Exposure to technical support, system implementation/administration experience
4 year degree in engineering, computer science, MIS, finance or equivalent preferred
Basic programming skills, e.g. HTML, SQL
Preferred
Knowledge and application of relational database concepts
Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support
Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance
AWS, GCP, and/or Azure experience
Kubernetes experience
Strong analytical and problem solving skills
Strong skills in data analysis/manipulation
Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance
Ability to quickly context-switch between multiple complex work streams
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues
Client-focused attitude — a customer advocate
Team player with solid communication and presentation skills
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
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