Positive Development · 2 days ago
Service Support Coach - Internal Candidates Only
Cherry Hill, NJ
Full-time
Onsite
Mid Level
$30/hr - $30/hrPositive Development is committed to ensuring effective care delivery through structured oversight and coaching. The Service Support Coach plays a vital role in maintaining high-quality service delivery and engaging families while supporting operational needs and documentation compliance.
ChildrenFamilyHealth CareWellness
Responsibilities
Conduct monthly session reviews (minimum 1x/month per child) to service delivery is consistently high quality
Observe DPP sessions to identify areas for reinforcement, redirection, or non-clinical coaching
Partner with Clinical Operator and DPP Manager to support family engagement and DPP alignment
Review family schedules and session cadence to identify dormancy, missed sessions, or risk of disengagement
Communicate concerns to Clinical Lead
Proactively partner with scheduling team to reschedule missed sessions and maintain consistency
Support logistics and schedule alignment with care plan goals and block structure expectations
Provide coaching to Scheduling, Matching, and field staff when readiness or execution issues arise
Partner with DPP manager to close gaps in service
Deliver structured feedback to clinical and operational leaders to identify patterns and surface root causes
Facilitate problem-solving and action planning for issues such as missed sessions, poor engagement, and DPP inconsistencies
Review DPP documentation for completeness, clarity, and consistency with treatment plan
Identify documentation issues or omissions and provide real-time coaching to DPPs
Track documentation compliance trends and escalate quality concerns to the DPP Manager or Clinical Lead
Log oversight reviews, coaching interactions, and action items in appropriate tracking systems
Analyze service patterns and escalate service risk or engagement concerns to appropriate leaders
Monitor risk flags and follow through on clients identified as disengaged or dormant. Communicate risks to clinical lead for caregiver follow up
Qualification
Required
Experience in a coaching or oversight role in a service delivery environment
Ability to conduct monthly session reviews and provide structured feedback
Strong communication skills to partner with clinical and operational teams
Experience in monitoring family engagement and scheduling logistics
Ability to analyze service patterns and escalate concerns
Proficiency in reviewing documentation for completeness and clarity
Experience in tracking compliance trends and addressing quality concerns
Ability to facilitate problem-solving and action planning
Benefits
401k with Employer Match
Paid Time Off
Amazon Medical One
Referral Bonus Program
Paid Sick Leave
Company
Positive Development
Positive Development is improving lives by helping develop the skills to connect with one’s self, family, and community.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$101.69MKey Investors
Healthworx
2025-08-05Series C· $51.5M
2024-06-07Series B· $10M
2022-11-03Series A· $37.26M
Leadership Team
Josh Willeford
Chief Financial Officer
Kate Rollins
Chief Clinical Officer
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase