TEKsystems · 2 days ago
Resolution Agent
Phoenix, AZ
Contract
Onsite
Entry Level
$20.50/hr - $20.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking experienced customer service professionals to join their Client Experience team. This role involves handling homeowner inquiries across multiple communication channels and ensuring exceptional service and timely resolutions.
Information Technology
Responsibilities
Respond to homeowner inquiries via email, chat, and phone with urgency and professionalism
Conduct research and coordinate with internal teams to resolve issues within SLA timelines
Assist homeowners with account, payment, loan transfer, insurance, and escrow-related questions
Perform deep-dive research for complex issues (e.g., escrow analysis, misapplied payments)
Maintain accurate documentation and adhere to department guidelines
Collaborate with internal departments for swift resolution of homeowner concerns
Qualification
Required
1–2 years of customer service experience
High school diploma or GED required
Customer Service, Call Center, Mortgage Servicing, Loan Servicing
Google Suite, CRM tools (e.g., Zendesk), Data Entry
Strong resolution and de-escalation skills
Ability to multitask and navigate multiple platforms
Typing speed: 45 WPM with 90% accuracy
Preferred
Mortgage or financial services experience preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase