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CannonDesign · 1 day ago

Service Desk Analyst

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. The successful candidate will be responsible for providing first-line technical support to end users and administering the technology relied on by designers to develop solutions for health, education, and business organizations.

ConsultingLegalProduct Design

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting

Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors

Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores

Consults users to determine present and future needs

Identify areas of operation that need upgraded end user equipment

Monitor system performance, provide security measures, troubleshooting, maintenance

Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use

Test, evaluate hardware and software to determine efficiency, reliability

Attend vendor training, study journals to keep up with changes in technology

Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems

Maintain peripherals such as printers that are connected to the network

Create and modify users and groups in active directory such as logins with user accounts

May add permissions, modify, delete extensions and mail boxes, phone systems

Position may require local travel to other sites

Qualification

End user supportApplication supportMicrosoft WindowsVMWare vSphereITIL knowledgeInnovative thinkingCommunication skillsSelf-starter

Required

Minimum of 2 years of related IT experience is required

Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner

Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines

Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required

Preferred

Bachelor's degree in Information Technology or a related field preferred

Microsoft Windows desktop and Server certifications are preferred but not required

ITIL knowledge preferred

Company

CannonDesign

Glassdoor4.0

CannonDesign is an integrated designing firm.

Founded in 1945

Grand Island, New York, USA

1001-5000 employees

http://www.cannondesign.com/

H1B Sponsorship

CannonDesign has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (33)

2024 (17)

2023 (10)

2022 (19)

2021 (6)

2020 (16)