TEKsystems · 1 day ago
Customer Support Specialist
Schaumburg, IL
Contract
Onsite
Entry Level
$20/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, specializing in helping clients activate ideas and solutions. They are seeking a Customer Support Specialist to assist account managers with vehicle ordering and customer service inquiries, while also managing customer communications and data entry tasks.
Information Technology
Responsibilities
Assist with ordering vehicles, assist with anything customer service related
Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve
Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system
Multi-task and type customer information into the system in real time
Utilize internal issue tracking system – CARE – to follow through on customer inquiries and issues
Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes
Contacting drivers by e-mail to gather missing information
Utilize the v-lookup function within Excel to efficiently sort through data
Qualification
Required
2+ years of customer service experience (Office)
Strong written and email communication
Face to face interaction with customers and professionalism is very important (Must be able to meet with customers via TEAMS video)
Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences
Strong computer savvy skills (Will work in multiple databases and monitors)
Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)
Achieved a HS Diploma
Excel (format and basic pivot tables)
Salesforce experience
customer service
data entry
customer resolution
email
customer service skills
Microsoft office
Microsoft outlook
excel data entry
excel database
salesforce CRM
Must be able to think outside of the box and problem solve
Must be comfortable making a few outbound calls
Follow up with customers on inquiries and insure all data is accurately notated into the system
Multi-task and type customer information into the system in real time
Utilize internal issue tracking system – CARE – to follow through on customer inquiries and issues
Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes
Contacting drivers by e-mail to gather missing information
Utilize the v-lookup function within Excel to efficiently sort through data
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase