Remote · 1 week ago
Senior Manager, Payroll Onboarding Consultants
United States
Full-time
Remote
Senior LevelRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. As a Senior Manager, Onboarding Consultants, you will be responsible for building and scaling the onboarding team, executing business strategy, and enabling key clients to implement and use Remote's high-value products effectively.
Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware
Responsibilities
Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes
Provide strategic direction, mentorship, and career development to team members
Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences
Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey
Champion process optimization, documentation, and automation to improve scalability and consistency
Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality
Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services
Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team
Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization
Use data and insights to measure impact, identify trends, and inform decision-making
Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap
Qualification
Required
Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments
Demonstrated experience in managing global or regional implementation teams serving enterprise clients
Proven ability to drive operational excellence and scale delivery models across multiple geographies
You are passionate about people management, enablement, and coaching — you empower, not micromanage
Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption)
Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams
Experience working and leading teams in a fast-paced, constantly evolving environment
Excellent communication, stakeholder management, and project governance skills
Ability to work asynchronously with a distributed global team
Writes and speaks fluent English
Preferred
It's not required to have experience working remotely, but considered a plus
Benefits
Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in-person social events or co-working spaces
Company
Remote
Remote is an employment, payroll, and HR platform for modern, distributed businesses.
Founded in 2019
1001-5000 employees
H1B Sponsorship
Remote has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
SoftBank Vision FundAccelIndex Ventures
2022-04-05Series C· $300M
2021-07-13Series B· $150M
2020-11-01Series A· $35M
Leadership Team
Job van der Voort
CEO
John Kelly
Chief Revenue Officer
Recent News
Company data provided by crunchbase