Artmac · 1 day ago
Genesys & Salesforce Contact Center Architect
Dallas, TX
Contract
Onsite
Senior Level, Lead/Staff
15+ years expArtmac is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers. They are seeking a Genesys & Salesforce Contact Center Architect to leverage their extensive experience in Genesys and Salesforce integrations, focusing on developing and implementing contact center solutions.
Digital MarketingInformation TechnologyWeb DesignWeb Development
Responsibilities
Strong experience in Genesys GVP and Nuance Speech Solutions
Proficiency in web services development and Genesys 8.x Framework
Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace
Experience in CTI, SIP, and VoIP technologies
Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys
Excellent understanding of call center routing strategies and historical reporting
Strong troubleshooting and problem-solving skills
Experience in Genesys Cloud solutions
Knowledge of DevOps practices for deployment and automation
Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions
Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules
Designed and developed web services to support IVR and contact center functionalities
Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat
Integrate Genesys with third-party applications such as Salesforce and Remedy
Collaborate with stakeholders to support and enhance call center routing strategies
Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance
Qualification
Required
15+ Years of experience
Strong experience in Genesys GVP and Nuance Speech Solutions
Proficiency in web services development and Genesys 8.x Framework
Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace
Experience in CTI, SIP, and VoIP technologies
Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys
Excellent understanding of call center routing strategies and historical reporting
Strong troubleshooting and problem-solving skills
Experience in Genesys Cloud solutions
Knowledge of DevOps practices for deployment and automation
Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions
Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules
Designed and developed web services to support IVR and contact center functionalities
Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat
Integrate Genesys with third-party applications such as Salesforce and Remedy
Collaborate with stakeholders to support and enhance call center routing strategies
Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance
Bachelor's degree or equivalent combination of education and experience
Company
Artmac
Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let’s reimagine how your business gets done.
11-50 employees
H1B Sponsorship
Artmac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase