Microsoft · 2 weeks ago
Senior User Researcher
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a Senior User Researcher to join their multi-disciplinary team working on Microsoft 365. The role involves creating impactful research strategies to enhance user experiences and provide insights that influence product development across communication and productivity tools.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Create a research strategy and build/deliver impactful research plan(s) that provide deep competitive and customer insights needed to impact strategy and UX
Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers. Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters
Define and measure UX approaches, metrics, and work with core stakeholders on research planning. Innovate and develop new approaches to measure users’ experiences
Gain insights into user behavior, retention and churn by studying the product funnel and align qualitative research plans to uncover the ‘why’
Identify stakeholders across Microsoft and bring them along as you provide qualitative and quantitative customer feedback to influence product development at different granularity, from product strategy to cross-platform coherence to feature usability
Work across organizational boundaries and across disciplines with UX Designers, other User Researchers, Data/Applied Science, Program Managers and Engineers to ensure that we’re addressing the most critical business and technology objectives to meet the right user needs and opportunities
Land impact broadly from your customer-focused knowledge by working across multiple organizations (from Outlook to Teams to M365) and their respective engineering, design and marketing teams
Partner with Applied and Data Science to integrate customer data and insights into AI model evaluation sets and quality rubrics
Qualification
Required
Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR equivalent experience
Preferred
Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
Proficient in data or funnel analysis or deep quantitative research design and analysis
Experience impacting both product direction and detailed experience design on products leveraging AI and large language models (LLMs)
Use of AI to augment research workflows (planning, moderating, analysis, reporting)
Experience with integrating research/customer data in AI model evaluation sets and quality rubrics
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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