Premise Health · 2 weeks ago
RCM Account Manager
United States
Full-time
Remote
Mid Level
$55K/yr - $65K/yr
3+ years expPremise Health is an organization dedicated to providing exceptional healthcare services. The RCM Account Manager serves as the strategic partner for clients, focusing on account management and client success while leading the Accounts Receivable team to ensure timely claim resolution.
CommunitiesHealth CareSocial Media
Responsibilities
Serve as the primary owner of the client and payer relationship, ensuring consistent communication, trust, and alignment
Act as a strategic advisor to clinic leadership, providing insights and recommendations to improve revenue cycle performance
Lead client onboarding and ongoing engagement, ensuring a seamless experience and clear expectations
Analyze client KPIs (e.g., days in A/R, first pass resolution rate, denial trends) and provide tailored recommendations to improve financial outcomes
Conduct monthly and quarterly performance reviews with clients, presenting data-driven insights and strategic action plans
Prepare and timely deliver monthly and quarterly performance reports to clients and convey trends, risks, and opportunities clearly and proactively
Identify root causes of revenue cycle inefficiencies and collaborate with clinics and internal teams to implement corrective measures
Direct the AR team’s daily activities, ensuring timely follow-up and resolution of unpaid claims
Establish and maintain system parameters that support efficient claim submission and payment maximization
Utilize system tools to monitor at-risk accounts and initiate appropriate interventions
Resolve escalated client and patient concerns with urgency and professionalism
Champion client needs internally, advocating for enhancements to processes, systems, and service delivery
Collaborate cross-functionally to improve the client experience and support the organization’s value proposition
Maintain expert-level knowledge of RCM best practices, payer guidelines, and industry trends
Provide training and guidance to AR team members to ensure consistent and high-quality service delivery
Perform other duties as assigned to support client success and organizational goals
Qualification
Required
High School Graduate required
3+ years of previous experience in healthcare account management or revenue cycle operations
Preferred
BS preferred or equivalent work experience
EPIC systems experience desirable
Strong knowledge of medical billing including commercial payers, Medicare, Medicaid, workers' compensation, and patient responsibility is highly desirable
Benefits
Medical, dental, vision, life and disability insurance
401(k) program with company match
Paid holidays and vacation time
Company-sponsored wellness program
EAP
Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
Company
Premise Health
Premise Health offers online health programs for organizations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-28Acquired
Leadership Team
Shannon Farrington
Chief Financial Officer
Ben Miller
Chief Revenue Officer (CRO)
Recent News
2025-09-23
Company data provided by crunchbase