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EPIC iO Technologies · 1 month ago

Product Assembly Technician

Fort Mill, SC

Full-time

Onsite

Mid, Senior Level

5+ years exp

EPIC iO Technologies is at the forefront of technology, empowering businesses through 5G-ready connectivity and AI + IoT solutions. As a Product Assembly Technician, you will provide technical assistance to customers, focusing on building, delivering, and improving customer satisfaction while growing existing client revenue.

ComputerSoftware

Responsibilities

Provide solution builds for EPIC iO systems created in house based on customer specification, company standards, and requirements, and timely alignment to assigned tasks

Be a part of the Inventory Control of our Build Center

Provide client support and technical issue resolution via phone, email, and other electronic mediums as needed

Make use of EPIC iO’s knowledge base and troubleshooting techniques to produce products, services and to resolve customers' technical issues in a timely and cost-effective manner

Maintaining professional and satisfied relationships with customers by educating clients about the features and benefits of their implemented solution

Utilize EPIC iO’s systems (ex Monday.com, Fish Bowl, etc) to manage project builds and requirements, customer tickets, communication, and monitor customer environments, log and update customer records, and end-to-end documentation of systems builds and services

Configuration and set-up of customers’ systems (build), document and record, and provide installation and troubleshooting along the customer equipment lifecycle

Training customers on new and existing products as needed

Collaborate with other team members (across multiple time zones) to schedule service calls and test the hardware/software to resolve customer issues

Perform light lifting of 50lbs or less that will include building trailers, managing inventory, and packing and shipping of product to customers

Qualification

Contract manufacturing experienceVideo surveillance technicianIndustrial Engineering backgroundMicrosoft Applications proficiencyRemote Monitoring PlatformsCustomer service skillsMultitaskBilingual (Spanish)Team collaborationOrganizational skills

Required

5 years in a contract manufacturing and/or assembly environment

Background in Industrial, Mechanical, and Electrical Engineering, or a related field

A minimum of 2 years in a video surveillance technician role

Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, and PowerPoint, MS Teams)

Organized, high energy level, and strong work ethic

Excellent written and verbal communication skills

Outstanding customer service skills & dedication to the 'Customer Outcome Experience'

Ability to work well with a team in a fast-paced, changing technology environment, and also work independently when needed to resolve customer hardware and software issues

Ability to multitask and meet specific goals set by supervisors and management

Experience utilizing Modern Professional Services Automation and Remote Monitoring and Management Platforms

Ability to travel to customer sites and provide installation activities

Capability to lift up to 50 lbs