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Morris Bank · 1 month ago

Head Teller - Bulloch County

Statesboro, GA, USA, 30458

Full-time

Onsite

Mid, Senior Level

2+ years exp

Morris Bank is seeking a Head Teller to supervise and inspire a team of tellers at their branch. This role involves managing daily teller activities, overseeing cash flow, and ensuring exceptional customer service while adhering to banking regulations.

BankingFinanceFinancial Services

Responsibilities

Head, motivate, and inspire a team of tellers, fostering a culture of accountability, teamwork, and customer service excellence

Schedule and monitor daily activities of tellers to ensure operational efficiency and service delivery

Manage teller time and attendance, addressing performance concerns and providing guidance to enhance individual and team success

Oversee cash management functions, including vault rotations and ordering cash requirements

Ensure accurate nightly reporting and completion of all required documentation

Perform teller performance evaluations, working closely with the Retail Banking Officer to ensure feedback is delivered constructively and effectively

Promote a professional, friendly, and positive environment that aligns with the bank's mission and values

Enforce compliance with all banking regulations and policies, addressing any discrepancies promptly

Collaborate with the team to ensure smooth operations and regulatory compliance of the branch

Assist in the recruitment and interview process for prospective tellers and help onboard new team members

Provide continuous training for new hires, ensuring proficiency in all teller activities and banking systems

Provide exceptional, friendly, and professional customer service, ensuring a positive and engaging banking experience

Accurately process deposits, withdrawals, loan payments, and other transactions

Cross-sell bank products and services to meet customers' financial needs

Assist customers with inquiries, providing account balances and other banking services

Maintain accuracy by balancing daily transactions and verifying cash totals

Crosstrain in other areas of the Banking Center to provide seamless operations

Ensure full compliance with the Bank Secrecy Act/Anti-Money Laundering Program and other regulatory requirements

Perform other duties as assigned

Qualification

Customer serviceLeadership skillsFinancial software proficiencyCash managementProfessionalismOrganizational skillsAttention to detailTime managementProblem-solvingTeamwork