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iHire · 1 week ago

Resorts Contact Center Agent

Sandusky, OH

Full-time

Onsite

New Grad, Entry Level

$14.25/hr - $14.25/hr

iHire has partnered with Cedar Point to find talented individuals for their Resorts Contact Center Agent position. The role involves creating, modifying, and canceling guest reservations while providing exceptional customer service to ensure a memorable experience for guests.

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Comp. & Benefits

Responsibilities

Make our guests happy by delivering memorable experiences and helping them create lifelong memories

Gain skills, knowledge and experience that will benefit your future

Qualification

Customer serviceCommunication skillsComputer literacyActive listeningMulti-taskingProfessionalismExperience in call centerTyping speedSelf-starterConfidentiality

Required

Ability to provide exceptional customer service with a passion to help guests from all over the world

Excellent communication and active listening skills

Must be able to multi-task and work in a loud, fast-paced environment

Self-starter and ability to work efficiently with minimal supervision

Must maintain professionalism and confidentiality

Open availability to include working weekends, nights, and holidays

Must have computer literacy and ability to type a minimum of 25 wpm

Experience with general office environment

Must be 18+ years of age

Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law

Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law