Rippling · 1 day ago
Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expRippling is the first way for businesses to manage all of their HR & IT in one unified workforce platform. They are seeking a Customer Success Manager to serve as a strategic technical advisor for their largest customers, focusing on technical troubleshooting and cross-functional coordination.
EmploymentHuman Resources
Responsibilities
Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR
Provide proactive technical consultation by translating complex technical resolutions and RCAs into best-practice recommendations for customers to optimize their workflows and prevent future issues
Act as the primary cross-functional liaison between the customer and internal Product, Engineering, and Support teams to drive rapid resolution on the most critical issues
Build long-term relationships by owning a book of clients, guiding them through key milestones such as open enrollment and year-end payroll filing
Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
Master the Rippling product suite and the nuances of how our offerings work together
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions
Qualification
Required
2+ years of experience in a technical, customer-facing role at a SaaS company (e.g., Technical Account Manager, Customer Success Manager, Solutions Consultant, Solutions Engineer, or similar)
Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT
Exceptional problem-solving and technical troubleshooting skills
Stellar written and verbal communication skills with a track record of building strong customer relationships
Demonstrated ability to manage a portfolio of [# of accounts with average ARR $X+] and adapt to changing responsibilities
Passion for training both customers and internal teams
Preferred
Experience at a technology-focused PEO or HRIS company
Experience with a multi-product platform
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase