Apply on Employer Site

LUSH · 1 day ago

Trainee Manager Internal Only

Taunton

Full-time

Onsite

New Grad, Entry Level

£23K/yr - £23K/yr

LUSH is a pioneering cosmetics company known for its innovative products and commitment to ethical practices. The Trainee Manager will assist in delivering exceptional customer service and creating memorable experiences while collaborating with the store manager to build a passionate team and foster community connections.

Cosmetics

Responsibilities

Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team

Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience

Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership

Leading a management team to help you achieve the store's top-box goals

Delegating to your management team in order to achieve the needs of the customer and the store

Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team

Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs

Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store

Develop relationships within your local community to enhance your customer's experience when they come into your store

Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business

Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day

With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow

Qualification

Customer ServiceManagement SkillsTeamworkCommunicationCreative PlanningFinancial ManagementPersonal DevelopmentCommunity Engagement

Required

A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service

Able to navigate difficult conversations, set and manage expectations, and support your management team

Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team

Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you