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R1 RCM · 1 day ago

Client Services Specialist

United States

Full-time

Remote

Entry Level

$42K/yr - $53K/yr

1+ years exp

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. The Client Services Specialist will provide technical support and troubleshooting services for R1 applications critical to financial goals and compliance, while also managing application configuration and documentation tasks.

Health CareHospitalInformation TechnologyInfrastructureMedical

H1B Sponsor Likely

Responsibilities

Resolve a queue of tickets submitted to Application Support by internal and external stakeholders

Demonstrate advanced troubleshooting skills, logical analysis/research skills and complex problem resolution skills to effectively present issues with potential solutions or logical steps in resolving issues

Write user stories with accurate acceptance criteria that will be used by development, to ensure that the stakeholder concern is effectively captured and addressed by the product owner

Ensure responses to all support tickets, both internal and external, meet or exceed Service Level Agreements (SLA)

Perform root cause analysis and investigation into incidents while maintaining ownership from first contact to ticket resolution

Manage application configuration to ensure optimal levels of function, cybersecurity, and performance

Create and maintain Standard Operating Procedure documentation

Qualification

Customer service experienceReporting tools proficiencyMicrosoft Office proficiencyTroubleshooting skillsService-orientedAttention to detailCommunication skills

Required

1+ years of customer service experience

Proven experience in working with at least one reporting based product (MS Excel, MS Power BI, Tableau, etc.)

Proficient in Microsoft Word, Excel, Outlook, PowerPoint

Excellent verbal and written communication skills

Preferred

Strong attention to detail and organization skills

Ability to test, analyze, troubleshoot and isolate complex problems

Experience working in a remote environment with a ticket-based system (Jira, Azure DevOps, ServiceNow, Salesforce)

Service-oriented with demonstrated ability to maintain high levels of customer satisfaction

Benefits

Competitive benefits package

Company

R1 RCM

Glassdoor3.5

R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.

Founded in 2003

Chicago, Illinois, USA

10001+ employees

http://www.r1rcm.com/

H1B Sponsorship

R1 RCM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)