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Zobility · 1 month ago

ServiceNow Lead Developer

Hagerstown, MD

Full-time

Onsite

Senior Level

$120K/yr - $130K/yr

5+ years exp

Zobility is a workforce management and staffing division of RGBSI, a multi-national corporation. They are seeking a ServiceNow Lead Developer to serve as a technical leader responsible for the architecture and development of solutions on the ServiceNow platform, collaborating with stakeholders to design and deliver scalable solutions aligned with business goals.

Human ResourcesIndustrial AutomationMachine Learning

Responsibilities

Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements

Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades

Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies

Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution

Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables

Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery

Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity

Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities

Ensure platform performance, data quality, and compliance with security standards

Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI

Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards

Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation

Function as an agent for change in the process optimization and strategic planning for technology and business innovation

Qualification

ServiceNow developmentITILAgile methodologiesDevOpsAI/ML automationDesign thinkingCommunication skillsProblem solvingLeadership

Required

Five (5) or more years of ServiceNow development or implementation experience

ITIL, COBIT, financial planning, budgeting, business acumen

Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

Bachelor's degree in Computer Science, Information Technology or related field