Newstel Worldwide ยท 1 day ago
Customer Service Associate (For Pooling)
United States
Full-time, Part-time, Contract
Remote
New Grad, Entry LevelNewstel Worldwide is continuously building a talent pool of Customer Service Associates for future opportunities. The role involves providing excellent customer service through various communication channels, ensuring timely and accurate resolution of customer concerns.
Customer ServiceFacilities Support ServicesOutsourcing
Responsibilities
Provide excellent customer service through phone, chat, and email
Address inquiries, concerns, and requests professionally and efficiently
Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account)
Stay updated on company products, services, and processes to give accurate information
Ensure timely and accurate resolution of customer concerns within agreed SLAs
Maintain and update customer records in the system
Follow company guidelines and SOPs to deliver consistent service quality
Qualification
Required
Strong customer service mindset with empathy and active listening skills
At least High School (old curriculum), SHS, Associate/Vocational, or College graduate
Proficiency in computer navigation and system tools
Good English communication skills (verbal and written)
Ability to handle diverse customer situations and resolve concerns effectively
Preferred
Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required
Company
Newstel Worldwide
Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase