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FirstCash · 1 day ago

Service Desk Specialist

Fort Worth, TX

Full-time

Hybrid

Entry Level

1+ years exp

FirstCash is a company that provides financial services, and they are seeking a Service Desk Specialist to support their store locations. The role involves troubleshooting hardware and software issues, providing technical support, and ensuring timely resolution of problems while traveling to various locations within the United States.

CreditFinanceFinancial ServicesPayments

Responsibilities

Providing technical support to customers, troubleshooting hardware and software issues by phone

Respond to questions from callers and remotely assist with technology problems

Follow standard operating procedures; accurately logging all help requests using call tracking software

Accept general responsibility for maintaining software/hardware installations within corporate policies

Escalates incidents to a higher level technical support group only when necessary

Conducts customer satisfaction call-backs and ensure that all resolved tickets are closed

Facilitates and carries out communication of service outages, both planned and unplanned

Provides support to end users on a variety of issues

Identifies, researches, and resolves basic technical problems

Documents, tracks and monitors the problem to ensure a timely resolution

Travel is required

All other duties assigned by the leadership team

Qualification

Technical supportHardware troubleshootingSoftware troubleshootingA+ CertificationNetwork+ CertificationMCP CertificationMCSA CertificationBasic network conceptsCustomer serviceRemote supportMS OfficeWindows 7Windows 10VPNAnti-virus