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iHire · 1 week ago

Guest Services. Hotel Front Desk.

New Orleans, LA

Full-time

Onsite

Entry Level

$16/hr - $18/hr

1+ years exp

Lafitte Resorts, in partnership with iHire, is seeking a passionate Guest Services Representative to create exceptional guest experiences in New Orleans. This role involves managing reservations, greeting guests, and ensuring a seamless check-in/check-out process while acting as an ambassador for the vibrant culture of New Orleans.

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Comp. & Benefits

Responsibilities

Create memorable first impressions by answering incoming reservation calls and questions

Greet and welcome all guests

Manage reservations through both telephone and online booking systems

Confirm guest arrivals via phone or email

Perform room walkthroughs in advance of guest arrivals

Execute a seamless check-in/check-out process, including luggage oversight

Anticipate guest needs and respond promptly to requests and concerns

Showing guests to their room(s)

Credit Card and Payment Processing. Ability to maintain accurate financial records

Coordinate with housekeeping to ensure room readiness and maintain accurate occupancy records

Handle administrative duties including mail collection and interdepartmental communication

Support overall hotel operations to ensure guest satisfaction

Serve as an Ambassador of the Big Easy, acting as a knowledgeable concierge and providing personalized recommendations for dining, attractions, and activities

Qualification

Customer service experienceMicrosoft Office proficiencyInterpersonal skillsProblem-solving skillsCloudBeds knowledgeLocal knowledge of New OrleansCommunication skillsOrganizational abilitiesTeamworkAttention to detail