PenFed Credit Union · 1 day ago
Digital Mortgage Loan Officer Associate
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelPenFed Credit Union is hiring a Digital Mortgage Loan Officer Associate to work onsite in San Antonio, Texas. This role focuses on training to become a trusted advisor for members regarding mortgage and home equity loans, involving extensive classroom training and shadowing experienced loan officers.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Complete formalized training curriculum focused on digital mortgage platforms, lead management systems, compliance regulations and customer relations management (CRM) tools
Shadow experienced Digital Mortgage Loan Officers during member calls to better understand the end-to-end process
Participate in weekly coaching sessions and milestone evaluations
Assist with the pre-qualification process, application review, document collection and CRM data entry
Act as a key liaison during training between borrowers and loan officers by providing updates, requesting documents and clarifying borrower needs
Learn how to navigate the LOS (Loan Origination System) and automated Underwriting systems
Communicate with processing and underwriting teams to facilitate smooth loan closings
Understand and display the ability to conduct initial borrower interviews to gather financial information and understand client needs
Display ability to act as a trusted advisor to PenFed members and prospective membership, related to the purchase and refinance of their home or investment property
Understand with the ability to explain the mortgage process and set the right expectations of what the experience will entail
Display ability to promptly answer all phone calls and follow up with prospects and pipeline regularly to keep clients engaged and informed
Understand the end-to-end process to ensure the closing date is met in a mortgage transaction
Learn to complete the application over the phone for the member, capture e-consent, and obtain ITP to progress a loan forward into processing
Display knowledge and skillset to fully explain the loan estimate (LE), end to end loan process and initial documentation requirements
Responsible for understanding follow up cadence on all pre-approvals and prospects to answer questions and provide advice
Understand the roles and responsibilities of the Lender vs Realtor in a Mortgage transaction
Understand the partnership between Loan Officer and Processor to obtain credit approval within established days of consent
Display qualifies behaviors to ensure Application and Call Quality metrics are satisfactory
Display knowledge and expertise to be able to provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products, pricing, and guidelines
Learn and utilize assigned programs, resources and technology to maintain regulatory loan documentation requirements
Develop and maintain knowledge of Agency, Non-agency, VA and Home Equity lending policies and procedures
Qualification
Required
High school degrees and experience that provide the necessary skills and knowledge to satisfactorily perform the essential job functions is required
Strong communication, organizational and analytical skills required
The ability to learn, understand and explain financial concepts simply and clearly is required
Basic financial literacy and strong math skills is required
Must be comfortable using multiple digital tools at the same time (i.e. CRM, chat, web portals, LOS systems, etc.). The ability to prioritize and handle multiple tasks in a fast-paced environment is required
Must be able to troubleshoot basic tech issues independently
Strong follow up and task tracking capabilities is required
No mortgage experience required, we provide full training
You must have the ability to complete all training requirements and pass the company sponsored exam within six months of employment
Candidates must be willing and eligible to obtain NMLS license (background check and credit check required)
Preferred
An associate's degree is preferred
Experience in handling client communication in a fast-paced, goal-oriented environment is preferred
Prior experience in sales (phone, door to door, inside sales, real estate, automotive, etc.), retail, call center, or hospitality is a strong advantage
Prior exposure to financial services or real estate is helpful but not required
Must have a designated homework station in case WFH is needed
You must be willing to work evenings and weekends as needed
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
Founded in 1935
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
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