Acumatica · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expAcumatica is a leading innovator in cloud ERP solutions, dedicated to helping small and midsized companies thrive in the digital economy. The Customer Success Manager will serve as the primary point of contact for customers, driving adoption of Acumatica solutions and ensuring their success throughout the customer lifecycle.
Cloud ComputingCRMDeveloper ToolsEnterprise SoftwareSaaSSoftware
Responsibilities
Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle
Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI
Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management
Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives
Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution
Provide guidance on product features, policies, and licensing questions
Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica
Contribute to Customer Success best practices and continuously improve processes to enhance customer experience
Qualification
Required
5+ years of SaaS or ERP experience, preferably in Customer Success, Account Management, Implementation, or Support roles
Located in the USA
Excellent oral and written communication skills with a frictionless, professional style
Ability to work efficiently and effectively in a remote/distributed environment
Strong listening and problem-solving skills; able to build consensus and de-escalate tense situations
Experience managing high-stakes accounts, subscription renewals, churn/contraction mitigation, and expansion
Passion for driving customer satisfaction and making sound business decisions
Quick learner who enjoys mastering new software, processes, and policies—and sharing that knowledge
Resourceful, self-directed, detail-oriented, and highly organized
Comfortable interacting with C-Level executives at mid-market and enterprise companies
Ability to prioritize effectively and manage diverse workloads in a dynamic, fast-paced environment
Team player committed to contributing to the overall success of the team
Benefits
Annual bonus
Stock
Sales incentives based on revenue or utilization
Company
Acumatica
Acumatica is a cloud ERP system that offers business management solutions for companies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$48.3MKey Investors
Accel-KKRMYOBVisma
2025-05-29Acquired
2018-06-18Series C· $25M
2014-10-21Series Unknown· $13.3M
Leadership Team
John Case
Chief Executive Officer
Mikhail Chtchelkonogov
CTO
Recent News
2025-11-07
Company data provided by crunchbase