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Moniepoint Group · 1 day ago

Dispute Resolution Officer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping businesses and individuals access seamless financial services. The Dispute Resolution Officer will be responsible for tracking and managing the recovery process for unauthorized and erroneous transactions, analyzing transaction patterns to prevent losses, and collaborating with various stakeholders to recover funds.

BankingCreditFinanceFinancial ServicesFinTechPayments

Responsibilities

Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities

Manages high volume caseload and investigates allegations and issues pertaining to financial fraud

Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes

Maintains liaison relationship with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required

Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its' members

Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks

Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations

Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community

Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system

Assists team members of the front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud

Creates and delivers fraud training of all staff for organization-wide fraud awareness

Qualification

Payment operations experienceElectronic investigationsBachelor's degree in BankingAnalytical skillsCommunication skillsOrganizational skillsCritical thinkingCreative thinking