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Arhaus · 1 day ago

Preferred Delivery Manager

Florida, United States

Full-time

Hybrid

Mid, Senior Level

Arhaus is a luxury furniture brand that is seeking a Preferred Delivery Manager to provide a white-glove post-purchase experience for their distinguished clients. This role involves overseeing high-value deliveries, ensuring meticulous planning, and executing a curated in-home experience that aligns with Arhaus' standards of excellence.

Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail

Hiring Manager

Gladys George

Responsibilities

Personally oversee Arhaus’ highest value deliveries, guiding a dedicated service team and ensuring each moment—from arrival to execution—feels curated, efficient, and spectacular

Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival

Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards

Serve as the client’s main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly

Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication

Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment

Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption

Resolve client concerns promptly and elegantly, ensuring complete satisfaction

Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients

Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption

Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement

Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus’ luxury brand experience

Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets

Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices

Qualification

Luxury client experienceInterior designDelivery managementCommunication skillsOrganizational skillsProfessional demeanorCustomer serviceProblem-solving skillsInterpersonal skillsTime management