This job has closed.

States United Democracy Center · 1 day ago

Senior Manager of Information Technology (IT)

Washington, DC

Full-time

Hybrid

Senior Level

5+ years exp

States United Democracy Center is seeking a Senior Manager of Information Technology (IT) to provide hands-on technical support and strategic direction on IT policy and operations. This role involves managing IT infrastructure, vendor relationships, and cybersecurity while ensuring smooth daily operations and leading strategic IT initiatives.

GovernmentNon Profit

Responsibilities

Perform all duties in accordance with States United’s values of integrity, inclusion, collaboration, innovation, and excellence

IT Support & Troubleshooting: Provide hands-on technical support for staff, resolving hardware, software, and network issues. Communicate solution plans, provide estimated timelines, and follow up with staff to ensure full resolution of issues. Work with Managed Services Provider where needed

Software Access & Identity Management: Manage user accounts, permissions, and access across various platforms, including Microsoft 365, and other essential tools

M365 Administration: Maintain and optimize usage of M365 and other applications. The Senior Manager of IT will serve as the primary administrator of SharePoint and M365 infrastructure, including managing user accounts, licenses, security settings, SharePoint sites

Cybersecurity Management: Implement and uphold cybersecurity policies and best practices, aid in monitoring for security threats, and support staff in maintaining compliance with security protocols

Vendor & Liaison Support: Act as the primary point of contact between States United and our MSP and cybersecurity consultants, ensuring timely resolution of problems, clear communication, high performance, and alignment with organizational needs

Inventory Management and IT Cost Planning: In collaboration with MSP, oversee and maintain an accurate inventory of organizational technology assets, and aid in development of the IT budget. Offer expert advice to the COO and other key stakeholders on how to ensure that the organization is getting the best value for various IT contracts, purchases, subscriptions, etc

Monitoring & Reporting: Monitor systems to ensure they remain in good working order, identify technological needs, and recommend innovative solutions

Technology Planning & Policy Implementation: Align IT goals with organizational mission, assist in evaluating and recommending technology improvements and polices to enhance organizational efficiency and security, and oversee the rollout of policy changes, upgrades, and migrations, where necessary

Staff Training: Aid in staff training staff on proper use procedures, security protocols, file management, and other training needed

Business Continuity & Risk Management: Develop and execute proactive business continuity plans and risk management protocols for IT systems, including procedures to minimize downtime, safeguard resources, and ensure business continuity and viability

Qualification

Microsoft 365Cybersecurity ManagementIT SupportSharePointVendor ManagementTroubleshootingProject ManagementArtificial IntelligenceITIL CertificationCompTIA A+JAMF CertificationCommunication SkillsProblem-Solving Skills