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Minnesota Department of Human Services · 6 days ago

Manager of Crisis Services and Integrated Care Models - Human Services Manager 1

St Paul, MN

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $122K/yr

4+ years exp

The Minnesota Department of Human Services is seeking a Manager of Crisis Services and Integrated Care Models to oversee the development and implementation of crisis services and integrated care models. This role involves managing complex relationships with various stakeholders and ensuring compliance with state and federal regulations to improve behavioral health crisis responses across Minnesota.

Government Administration

No H1B

Responsibilities

Being informed on evidence-based practices, promising treatment practices and the crisis now framework as well as system of care development and overseeing the development of complicated policy related to systems transformation by identifying, proposing, and defining public policy proposals and alternatives

Implementing new health care policies and grant programs that affect the health and wellbeing of some of the most complex and vulnerable populations in our programs with a focus of community-based supports to improve the behavioral health crisis response

Administering multiple state and federally funded grant programs by ensuring implementation, direction, and oversight for crisis and systems of care grant programs for maximum functionality and expansion of access to care

Managing complex relationships with various internal and external partners

Negotiating proposed changes and priorities with other managers

Overseeing the hiring of staff; mentoring and supervising staff who are designing and implementing complex work plans

Establishing and maintaining complex relationships with internal and external partners, counties, tribes, providers, member and advocacy groups

Evaluating program outcomes and adjusting activities based on evaluation results

Qualification

Crisis behavioral health systemsIntegrated care modelsPolicy developmentProgram managementMental health knowledgeGrant managementLeadership experienceOrganizational changeCommunication skillsProblem solving

Required

Demonstrated leadership experience

Experience as a supervisor, lead worker, team lead, project lead

Completion of a State of Minnesota leadership program (e.g., ELI, L4)

A paid/unpaid position leading a program or chairing a committee (e.g., ERG) - experience must include: 1+ year of experience identifying issues, goals, and strategic actions

100+ hours per year time commitment

Four (4) years of in-depth knowledge of crisis behavioral health systems, systems or care development, and oversight of integrated care models demonstrating the following:

Knowledge of state and federal statutory regulations related to behavioral health

Mental health and substance use care delivery systems with a focus on implementation of crisis policies, programs, and measures that will create change in provider behavior

Understanding of program management and continuous improvement process to produce and track measurable results

Experience with developing policies, directives, and/or instructions

Experience with strategic planning, research, outcomes, evaluation, and integrated services

Experience working with diverse funding sources, grants, and budgets

Preferred

Variety of experiences working effectively with others from different backgrounds and cultures

Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns

Knowledge of laws and administrative procedures sufficient to serve as a policy and technical expert before legislative policy committees and other public forums

Clinical experience and knowledge of mental health programs and service delivery

Behavioral health knowledge of professional standards, laws and regulatory oversight of mental health services, programs and scope of practice across the lifespan

Knowledge of the Department of Human Services Behavioral Health Administration's service delivery models

Creative and efficient problem solver able to address a complex range of policy, clinical management, and systems issues

Organizational change processes and systems transformation frameworks

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care