Presidio · 1 day ago
Service Desk Analyst
DFW Metroplex
Full-time
Onsite
Entry Level
1+ years expPresidio is a global digital services and solutions provider focused on accelerating business transformation through secured technology modernization. The Operations Engineer I provides first-level operational and engineering support for critical IT systems, focusing on monitoring alerts, resolving incidents, and automating tasks to improve system reliability and performance.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Respond to and resolve Tier I reliability and operations alerts for infrastructure and application services, escalating complex issues to senior engineers as needed
Monitor system health and performance, assisting in maintaining observability platforms such as Prometheus, Grafana, and ELK
Develop and maintain automation scripts using tools such as Python, PowerShell, or Bash to reduce manual operational effort
Assist with Infrastructure-as-Code deployments using tools such as Terraform or Ansible under guidance from senior engineers
Collaborate with development, operations, and reliability teams to troubleshoot incidents and identify opportunities for system and process improvements
Document runbooks, incident resolutions, standard operating procedures, and automation workflows in accordance with organizational standards
Participate in post-incident reviews and contribute to root cause analysis and reliability engineering recommendations
Follow established IT governance frameworks, including COBIT and ITIL, while adhering to security, risk, and compliance requirements
Qualification
Required
At least 21 years of age with authorization to work in the United States
Associate or Bachelor's degree in Computer Science, Software Engineering, or a related field
1–2 years of experience in IT operations, systems support, or entry-level software engineering roles
Familiarity with Linux and Windows system administration and basic networking concepts
Basic programming or scripting experience using Python, Bash, or PowerShell
Understanding of monitoring tools, alerting systems, and log aggregation platforms
Knowledge of ITIL processes, incident management, and operational support workflows
Strong communication, documentation, and problem-solving skills
Ability to work in a fast-paced, 24x7 operational environment and escalate issues appropriately
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Paul Giblin
Chariman, Presidio Distinguished Professionals
Recent News
Presidio, Inc.
2025-12-05
Company data provided by crunchbase