TEKsystems · 2 days ago
Application Support Analyst
Salt Lake City, UT
Contract
Hybrid
New Grad, Entry Level
$28/hr - $33/hrTEKsystems is a leading provider of business and technology services, and they are seeking an Application Support Analyst. In this role, you will provide technical support for healthcare applications, enhance customer experience, and resolve technical issues to ensure seamless software operation.
Information Technology
Responsibilities
Enhancing Customer Experience: Providing technical support of our clients healthcare application to ensure the seamless operation of software and interfaces, reducing system downtime, and improving client satisfaction
Resolving Technical Issues: Assisting customers with troubleshooting software applications, interfaces, and system configurations
Optimizing System Performance: Conducting system health checks and identifying opportunities to enhance efficiency
Ensuring Effective Escalation: Managing escalations and collaborating with resources and development teams to resolve complex technical issues
Supporting Team Collaboration: Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes
Driving Process Improvements: Identifying opportunities to enhance workflows and improve support efficiency
Field client issues from various sources, including inbound phone calls, emails, and ticketing systems
Provide technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases
Support terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions
Troubleshoot software issues and escalate complex problems to team members when necessary
Participate in customer support calls to guide clients through troubleshooting steps and system configurations
Assist in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities
Serve as a liaison between customers and internal teams to ensure clear communication of technical issues
Support process improvements by documenting troubleshooting steps, solutions, and best practices
Participate in after-hours on-call support to assist with critical client issues
Qualification
Required
Application Software Support Experience
Providing technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases
Supporting terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions
Troubleshooting software issues and escalating complex problems to team members when necessary
Participating in customer support calls to guide clients through troubleshooting steps and system configurations
Assisting in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities
Serving as a liaison between customers and internal teams to ensure clear communication of technical issues
Supporting process improvements by documenting troubleshooting steps, solutions, and best practices
Participating in after-hours on-call support to assist with critical client issues
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase