Fisher's Technology · 1 day ago
Field Service Technician
Midvale, UT
Full-time
Onsite
Entry Level
1+ years expFisher's Technology is a leading technology provider committed to maximizing business efficiency and performance. They are seeking a Field Service Technician responsible for maintaining and repairing office equipment in the field while providing excellent customer service and supporting the Sales Team.
ConsultingInformation TechnologyIT ManagementPrintingSoftware
Responsibilities
Provide maintenance and repairs for Fisher’s office equipment (copiers, printers, etc.), either on-site at customer locations or at the Fisher’s location
Offer exceptional product and service support for Fisher’s Technology customers as indicated by First Call Efficiency percentage
Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program
Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager
Maintain all assigned Fisher’s Technology equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor
Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems
Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards
Encourage customer feedback and survey participation upon service completion
Assist on special installs, setups, or other projects as assigned by Service Management
Report all situations regarding technical and/or customer related problems directly to Service Management
Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals
Qualification
Required
Clean Driving Record
Ability to efficiently provide professional customer service to internal and external customers
Strong verbal and written communication skills
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to collaborate effectively and professionally with a team
Proven technical and analytical problem-solving skills
Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50+ lbs. (with assistance)
Preferred
1+ years' experience in customer service, preferred but not required
Company
Fisher's Technology
Fisher’s Technology are your local experts of everything office technology with personality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Richardson
Virtual CIO and IT Sales
Jim Worthington
vCIO
Recent News
2023-12-23
Company data provided by crunchbase