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Raymond James · 1 day ago

Desktop Support Associate Analyst

Denver, CO

Full-time

Hybrid

Entry Level

$55K/yr - $77K/yr

2+ years exp

Raymond James is a financial services company that is seeking a Desktop Support Associate Analyst to assist end-users with computer hardware and software issues. The role involves troubleshooting, diagnosing problems, and providing solutions while adhering to company policies and maintaining service quality.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‑site visits

Monitor and respond to incidents, service requests, and tasks within the call‑tracking system, ensuring all work is thoroughly documented

Communicate technical concepts clearly and effectively to non‑technical users

Perform installations of standard corporate software images and assist with system configuration

Adhere to all company and departmental policies related to technology, security, and end-user support

Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability

Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends

Document product issues, troubleshooting steps, and resolutions for future reference

Conduct advanced hardware diagnostics and initiate warranty repair processes as needed

Participate in testing new hardware, software releases, and system enhancements

Support cross-functional technology projects as assigned

Participate in the on-call rotation and respond promptly to after-hours support needs

Qualification

Advanced troubleshootingOperating systemsNetworking fundamentalsSecurity toolsCustomer service skillsAnalytical thinkingTime managementTechnical communication

Required

Up to 25% Travel Required

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver, Colorado Corporate Office

The initial training period will last six weeks and will require candidates to be onsite in the office five days a week

Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on-site visits

Monitor and respond to incidents, service requests, and tasks within the call-tracking system, ensuring all work is thoroughly documented

Communicate technical concepts clearly and effectively to non-technical users

Perform installations of standard corporate software images and assist with system configuration

Adhere to all company and departmental policies related to technology, security, and end-user support

Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability

Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends

Document product issues, troubleshooting steps, and resolutions for future reference

Conduct advanced hardware diagnostics and initiate warranty repair processes as needed

Participate in testing new hardware, software releases, and system enhancements

Support cross-functional technology projects as assigned

Participate in the on-call rotation and respond promptly to after-hours support needs

Advanced troubleshooting and maintenance of computer hardware and software

Operating systems (Windows/macOS)

Mobile devices and mobile OS environments

Networking fundamentals

Business and productivity applications

Security tools and best practices

Ability to communicate information clearly across various formats, ensuring understanding among technical and non-technical audiences

Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions

Effective time and task management, ensuring timely completion of work

Ability to quickly learn and apply new technical information

Proactive approach to meeting objectives and driving results

Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction

Work occasional non-standard shifts, including nights, weekends, or assigned on-call rotations

Associate's degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience

High School (HS) (Required)

General Experience - 13 months to 3 years

Preferred

Financial services applications

Company

Raymond James

Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.

Founded in 1962

Atlanta, Georgia, USA

10001+ employees

http://www.raymondjames.com

H1B Sponsorship

Raymond James has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)