HiBob · 1 day ago
Professional Services & Partner Delivery Lead
New York, NY
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $150K/yrHiBob is a company that helps modern, mid-size businesses transform their HR management. They are seeking a Professional Services & Partner Delivery Lead to ensure successful onboarding and management of Service Partners, driving customer adoption and satisfaction through strategic business partnering.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Manage Partner Accounts & Engagement – Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators
Onboarding & Enablement – Support partners through their onboarding journey and connecting them to the right level & type of enablement to ensure HiBob customers achieve their business objectives through Bob
Monitor Partner Performance – Track customer feedback, oversee project portfolio managed by partner accounts, and drive improvements to ensure high service quality & KPI attainment
Check-ins & Progress Reviews – Prepare for and conduct regular scheduled partner check-ins, QBRs, portfolio management reviews, and service pipeline planning. Measure and report on partner delivery performance across key project governance metrics, as well as key competencies. Conduct lessons-learned diagnostics to enhance partner success strategies and improve overall service delivery
Implementation Success – Work closely with partners and internal teams to ensure smooth, successful customer implementations, handovers and information exchange
Delivery Model Advisory – Guide partners in creating, adopting and accelerating HiBob’s standard delivery models. Advocate HiBob’s best practice methodologies with assigned partners to drive consistency in service quality
Escalation Mediation – Manage partner and joint customer escalations to ensure a seamless issue resolution process, by connecting key stakeholders
Quality & Delivery Assurance – Apply quality assurance to all partner-managed projects to measure and improve partner governance practices. Support in the design and roll out a Delivery Assurance Program to safeguard delivery & platform optimisation
External Representation – Represent HiBob at partner and industry events, strengthening relationships and advocating for partner success
Process Documentation & Optimisation – Develop spreadsheets, diagrams, and process maps to document needs, improve project delivery, and drive process adoption
Pre-Sales Support & Partner Alignment – Work closely with the Sales organisation during pre-sales on partner-allocated opportunities. Represent partners & Service Partner Success in commercial dialogue, ensuring customer confidence, optimal partner-resource alignment & collaborating to sponsor service proposal design, pitching & pricing for prospect, customer and partner success
Project Pipeline & Resource Allocation – Collaborate with internal Professional Services teams to review the project pipeline and make strategic partner allocations based on capacity, resourcing, seasonal demand, partner expertise, customer specialisation, and forecasting needs
Contribute, own & lead strategic initiatives within Service Partner Success which shape and evolve our growing program, and drive impact for HiBob’s CSX mission and purpose
Qualification
Required
Proven working experience in Service Partner Success/Management, Professional Services or Customer Success
Solid understanding or experience in professional services and partnerships functions
Commercial knowledge or experience pertaining to services, CS & SaaS
Proven experience working in SaaS
Partner and customer first mentality
Excellent external-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
A desire to work in a fast-paced startup environment
A strong work ethic, growth mindset, integrity and desire to succeed
Experience working with Salesforce & Web-based technologies
Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Bob balance days - 3 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
Founded in 2015
1001-5000 employees
H1B Sponsorship
HiBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
Founder and Chief Executive Officer
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
2025-11-04
Company data provided by crunchbase