Raymond James · 2 weeks ago
Account Transfer Associate | Memphis, TN
Memphis, TN
Full-time
Hybrid
New Grad, Entry Level
0+ years expRaymond James is a financial services firm that is seeking an Account Transfer Associate. The role involves facilitating the transfer of client assets, resolving complex issues, and providing client support while ensuring a high standard of professionalism and service.
BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
Responsibilities
Reviews and approve client requests to transfer accounts to and from contra firms
Screens incoming or outgoing client requests and verifies all necessary legal documentation that accompanies the client signed documents
Scrutinizes information contained in all types of transfer forms and letters of authorization
Assist with various requests for information, referring more complex matters to colleagues
Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary
Carry out standard customer service activities and handle simple customer inquiries
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility
Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions
Maintain files and records
Organize own work schedule each day in line with changing priorities
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
Qualification
Required
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)
General Experience - 4 to 6 months
Strong analytical capabilities
Exceptional communication skills
Client-first mindset when delivering operational support across teams
Knowledge of each type of security held by the firm and an understanding of the similarities and differences of each security, especially in terms of their complexities
Knowledge of various industry rules and regulations that must be followed when transferring accounts
Knowledge of other Home Office Operations departments
Knowledge of various required legal documentation needed to process requests
Ability to use clear and effective verbal communications skills under supervision to express ideas, request actions and formulate plans or policies
Ability to support business processes under supervision by applying an understanding and effective use of standard office equipment and standard software packages
Ability to work under supervision to develop appropriate plans or perform necessary actions based on recommendations and requirements
Ability to work to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability
Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close
Ability to work under supervision to plan, organize, prioritize and oversee activities to efficiently meet business objectives
Ability to work under supervision to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives
Ability to work to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences
Ability to work under supervision to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations
Ability to receive, monitor and deal with allocated customers at an elementary level, working under supervision
Ability to apply understanding of the business environment and objectives to develop solutions under supervision
Ability to work under supervision to meet high customer service standards
Ability to work under supervision to understand and effectively operate all customer management systems
Ability to work under supervision to perform data analysis for use in reports to help guide decision making
Ability to work under supervision to select, deploy and get the best results from the most appropriate office system
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
Private Banker International
2026-01-17
2026-01-16
Company data provided by crunchbase