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Bowman Williams · 3 days ago

Field Service Support Technician (MSP Experience Required)

NYC Metro Area

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

3+ years exp

Bowman Williams is a long-established technology company with a growing Managed Services division. They are seeking a highly motivated Field Service Support Technician to provide onsite IT support to managed services clients across New York City and the tri-state area, focusing on client satisfaction and technical support for various technologies.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Responsibilities

Deliver onsite IT support for managed services clients in a professional and customer-focused manner

Support Microsoft-based environments and core business applications

Assist with PC builds, hardware refreshes, and network equipment deployments

Participate in client onboarding and new user setup

Work within a ticketing system to document issues, resolutions, and time

Qualification

MSP experienceMicrosoft environmentsDesktopLaptop supportConnectWise proficiencyCustomer service skillsCommunication skills

Required

1+ years of onsite or field service IT support experience

MSP experience is required

Strong hands-on experience building and supporting desktops and laptops

Experience supporting Microsoft environments

Proficiency with ConnectWise or a similar MSP ticketing system

Excellent communication and customer service skills

Must have a reliable vehicle for onsite travel (mileage, parking, and standard servicing reimbursed; company vehicle possible after probationary period)

Must be accessible to Manhattan, Brooklyn, and Queens

Minimum of 3 years of onsite support experience