INFOLOB ยท 1 day ago
Desktop Support Technician
Fort Washington, PA
Contract
Onsite
Mid Level
3+ years expINFOLOB is seeking a Desktop Support Technician II to provide end-user support and maintain the technical infrastructure. The role involves evaluating hardware and software requests, supporting users, and ensuring compliance with policies and regulations.
AnalyticsBig Data
Hiring Manager
Anand Yalla
Responsibilities
Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate
Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue
Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
Performs facility moves under guidance
Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
Choosing effectively from among many different procedures or approaches in order to implement a solution
Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies. Can problem-solve most standard end user problems
Maintaining composure and a professional manner at all times, including in stressful situations with clients
Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful
Probes clients effectively to determine the actual nature or underlying cause of a user problem
Strong orientation towards client service
Selects appropriate work procedures or approaches to address and/or escalate problems
Sets his/her own priorities based on established service level agreements
Qualification
Required
Bachelor's degree or equivalent preferred
3+ years of relevant experience in a technical support role
Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
Builds expertise in standard end user hardware and software and the ability to resolve client issues
Has a basic understanding of network connectivity and infrastructure
Gaining an understanding of Client-specific applications and technologies
Possesses a general understanding of Client services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
Works to assess the client's comfort level with technology, and potentially manage their anxiety and stress
Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
Understands the technology organization and where and when to escalate client or operational problems
Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
Company
INFOLOB
INFOLOB is a prosperous information technology consulting organization dedicated to customer satisfaction via flawless digital transformation and admirable managed services.
201-500 employees
H1B Sponsorship
INFOLOB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (37)
2022 (49)
2021 (44)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Vijay Cherukuri
Chief Executive Officer
Yzelle Conrad De Wet
VP, Cloud Data & DevOps
Recent News
EIN Presswire
2025-04-24
Company data provided by crunchbase