JPMorganChase · 10 hours ago
Customer Journey Test Lead
Wilmington, DE
Full-time
Onsite
Senior Level
$119K/yr - $197K/yr
5+ years expJPMorgan Chase is a leading financial services firm, and they are seeking a Customer Journey Test Lead to manage User Acceptance Testing efforts within an Agile environment. The role involves establishing test strategies, implementing automation processes, and collaborating with various teams to ensure exceptional customer experiences while maintaining a robust risk and controls framework.
Asset ManagementBankingFinancial Services
Responsibilities
Lead the development and execution of automated test scripts to enhance testing efficiency
Identify opportunities for test automation within existing processes and advocate for automation best practices
Collaborate with development teams to integrate automated testing into the CI/CD pipeline
Monitor and report on the effectiveness of automated tests, making adjustments as necessary to improve coverage and reliability
Collaborate with senior leaders and product/program teams to define end-to-end test scenarios and establish a clear testing approach
Create, manage, and communicate prioritization of features, balancing user experience with business benefits and tradeoffs
Develop detailed requirements and use cases to guide technology teams in delivering solutions
Coordinate with cross-functional partners to align on requirements and deliverables
Monitor execution progress, address cross-team impediments, and ensure adherence to established testing standards and procedures
Conduct root cause analysis and implement process improvements to enhance testing efficiency and effectiveness
Provide proactive communication regarding project status and testing timelines to stakeholders
Work directly with partners and be the liaison between the partner and Chase
Qualification
Required
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business)
5-10 years of experience in managing testing efforts within a large-scale Agile environment, particularly in financial services
Proven experience in developing and executing automated test cases for web and mobile applications
Strong understanding of Agile methodologies and testing techniques
Proficiency in tools such as Jira, Visio, PowerPoint, and Excel
Familiarity with development languages (e.g., Java, Python) and test automation tools
Comprehensive understanding of risk and controls, audit requirements, and the ability to work effectively with diverse stakeholders across the organization
Preferred
Ability to build strong relationships across teams and influence change
Strong attention to detail with a focus on delivering exceptional customer experiences
Self-motivated, capable of operating in a dynamic environment, and adept at problem-solving
Excellent time management and multitasking abilities, with a structured approach to managing projects
Strong verbal and written communication skills, with the ability to articulate complex concepts clearly to various audiences
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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