Microsoft · 1 day ago
Customer Experience Program Manager - Windows Cloud Experiences
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $199K/yr
2+ years expMicrosoft is a leading technology company committed to empowering every person and organization on the planet. They are seeking a Customer Experience Program Manager to drive product change by engaging with strategic customers and utilizing customer feedback to enhance Windows in the Cloud services.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Build trust with a targeted selection of complex and advanced customers to capture feedback and insights through the product development lifecycle
Independently contribute to identifying customers’ unmet or unknown needs for enhancements or development of multiple feature areas via quantitative and qualitative analyses while working directly with customers, and scopes the impact and prioritization of a problem
Bring together internal teams and external customers and engage in direct 1:1 (e.g., visits, interviews) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services
Maintain a broad understanding across multiple product areas working with customers
Influence and engage with cross-functional internal partners, external customers, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas
Travel to and work on-site at customer locations (approximately 25% travel)
Embody our Culture and Values
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Preferred
Bachelor's Degree AND 4+ years of experience in product/service/project/program management or software development OR equivalent experience
5 + years' experience with Microsoft 365 endpoint/desktop management (such as Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory)
Microsoft desktop virtualization (such as Azure Virtual Desktop, Remote Desktop Services)
Microsoft Azure technologies, including expertise in network and compute
Proven ability to develop and manage relationships with customers
Proven experience working with other program/product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences
Demonstrated knowledge of the software development methodologies
Experience in identifying root causes of product gaps
Proven track record driving the prioritization of product improvements based on customer requirements
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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